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Privacy Policy

Last updated: November 22, 2024

Introduction

At neurals, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this privacy policy carefully.

Information We Collect

Account Information

When you create an account, we collect:

  • Name and email address
  • Company name (optional)
  • Payment information (processed securely by our payment provider)

Email & Calendar Data

To provide our services, we access:

  • Email metadata (subject, sender, date, labels)
  • Email content (only when generating draft replies)
  • Calendar events and meeting information

Usage Data

We collect information about how you use our service:

  • API usage statistics
  • Feature usage patterns
  • Error logs and diagnostic information

How We Use Your Information

We use the information we collect to:

  • Provide and maintain our AI agent services
  • Organize and manage your emails and calendar
  • Generate draft replies and meeting notes
  • Send daily briefings and reminders
  • Improve and optimize our services
  • Communicate with you about your account
  • Detect and prevent fraud or abuse

Data Security

We implement industry-standard security measures to protect your data:

  • End-to-end encryption for data in transit (TLS/SSL)
  • Encryption at rest for stored data
  • Secure OAuth 2.0 authentication
  • Regular security audits and penetration testing
  • Access controls and authentication

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

  • With your explicit consent
  • To comply with legal obligations
  • With service providers who assist in our operations (under strict confidentiality agreements)
  • To protect our rights, privacy, safety, or property

Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Delete your account and data
  • Export your data
  • Opt out of certain data processing
  • Withdraw consent at any time

Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account cancellation, we delete your data within 30 days unless we're required to retain it for legal purposes.

Cookies & Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and assist with marketing efforts. You can control cookies through your browser settings.

Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You're advised to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: